Complaints Procedure
At BP Connections Ltd, we aim to provide a professional, respectful and responsive service. However, we understand that sometimes things may not go as expected.
If you are unhappy with our service, please contact us in writing with full details of your complaint.
Please include:
- Your full name
- Property address, where relevant
- Contact details
- A clear description of the issue
- Dates and supporting information
- What outcome you are seeking
Send your complaint to:
BP Connections Ltd
Suite E, 196 Lancaster Road
Enfield, London, EN2 0JH
Or email:
We will acknowledge your complaint and investigate the matter fairly. We aim to provide a written response within a reasonable timeframe.
If your complaint cannot be resolved internally, you may have the right to refer the matter to the relevant independent redress scheme, subject to the terms and eligibility requirements of that scheme.